Protecting Your Investment with a Leading Custom Home Builder in Granbury, TX
The excitement of moving into a newly constructed residence is often accompanied by a lingering question: “What happens if something goes wrong?” For many homeowners in North Texas, the fear of post-construction issues—and a builder who disappears once the final check clears—is a significant concern.
At Fortress Homes, we believe that our responsibility to you does not end on move-in day. As a premier custom home builder Granbury TX families trust, we stand behind every nail, beam, and tile we install. Our comprehensive builder warranty program is designed to provide you with long-term peace of mind, ensuring that your “fortress” remains secure, functional, and beautiful for years to come.
What Is Covered Under Our Builder Warranty Program?
A transparent warranty is essential for a healthy builder-client relationship. Our coverage is tiered to address different structural components and systems within the home:
- Workmanship Coverage: During the first year, we cover defects in the installation of materials and the general “fit and finish” of the home, from cabinetry to flooring.
- Mechanical Systems Warranty: Typically extending through the second year, this covers the “behind-the-walls” systems, including plumbing, electrical, and HVAC distribution.
- Structural Home Warranty: This is the most critical tier, providing long-term protection (often up to 10 years) for the load-bearing elements of your home, such as the foundation and framing.
- Manufacturer Warranties: In addition to our builder coverage, we provide you with all documentation for individual appliances, roofing materials, and windows.
Why Our Warranty Standards Set Us Apart
Many homeowners searching for a custom home builder Granbury TX are surprised to find that not all warranties are created equal. We prioritize trustworthiness through clear, honest language and measurable standards.
Third-Party Backing
We often partner with industry-leading warranty providers to ensure your coverage is secure, regardless of the economic climate.
Emergency Response
We define what constitutes an emergency (such as a total loss of heat or a major leak) and provide a 24/7 contact protocol for these rare instances.
Detailed Documentation
Upon closing, you receive a comprehensive manual outlining your maintenance responsibilities and the exact terms of your materials warranty.
Local Accountability
As a local home builder, we value our reputation in Hood County. We don’t just fix problems; we preserve our standing in the community.
Our Streamlined Repair Process
If you discover an issue covered under your warranty, we have a clear repair process to get it resolved quickly:
- Submission: Use our online portal to submit service requests. This creates a digital paper trail for your home’s history.
- Assessment: Our warranty manager reviews the request and may schedule a site visit to determine the root cause.
- Coordination: We coordinate with the original tradespeople who worked on your home to ensure the repair matches the initial quality.
- Verification: Once the work is complete, we perform a final check to ensure the issue is fully resolved to our standards.
What Our Clients Say
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Frequently Asked Questions
What is the difference between a home warranty and homeowners insurance?
Homeowners insurance typically covers accidental damage (like fire or storm damage), while our home construction warranty covers defects in materials and workmanship provided by the builder.
Does the warranty transfer if I sell my home?
In most cases, yes. Our structural home warranty is usually tied to the property, which can be a significant selling point and add value to your investment if you decide to relocate.
How do I submit a service request?
All homeowners are given access to a secure client portal. You can upload photos and descriptions of the issue directly to our team for a fast response.
What is considered a "structural" defect?
A structural defect involves a failure of a load-bearing element (like the foundation or roof rafters) that affects the physical integrity and safety of the home.
